Refund Policy

This Refund Policy applies to subscriptions to KocerRoxy, sold by KocerRoxy LLC. It is part of our Terms of Service. All amounts are in United States dollars.

1. How billing works

• Subscriptions are prepaid. A monthly plan is charged at the start of each monthly period; an annual plan is charged at the start of each yearly period.
• Subscriptions renew automatically until cancelled. We email a receipt for every charge.
• Prices exclude applicable sales tax. Tax collected on a refunded charge is refunded with it.
• Plan changes take effect immediately. An upgrade is pro-rated for the remainder of the current period; a downgrade takes effect at the next renewal.

2. Cancellation

You can cancel at any time from your account settings, or by emailing billing@kocerroxyllc.com from an authorized address. Cancellation stops future renewals. Your account stays active for the rest of the period you already paid for, and you can export your data during that time and for 30 days after it ends.

We do not require notice periods, cancellation calls, or a reason.

3. 30-day money-back window

If KocerRoxy is not right for your shop, tell us within 30 days of your first paid charge and we will refund that charge in full, including any onboarding fee. This applies once per customer, to the first paid period on the account.

4. Monthly plans after the first period

Monthly periods already started are generally not refundable, because access and processing were provided for that period. If you cancel mid-month you keep access until the period ends and are not charged again.

We will still make it right, at our discretion, where the outcome was clearly unfair, for example an unused period following an accidental renewal reported promptly, or a period in which a defect prevented you from using the service.

5. Annual plans

• Cancel within 30 days of an annual charge and we refund it in full.
• Cancel after 30 days and we refund the unused whole months of that annual period, less any discount you received for prepaying, calculated against the equivalent monthly price.
• Refunds are issued to the original payment method, not as account credit, unless you ask for credit.

6. Onboarding and implementation fees

Onboarding fees are refundable in full before implementation work begins. Once data import and configuration are underway, they are refundable on a pro-rated basis for work not yet performed. Onboarding included at no charge in a plan has no separate refund value.

7. Billing errors and duplicate charges

If we charged the wrong amount, charged an account that was already cancelled, or charged you twice for the same period, we refund the difference in full as soon as we confirm it, whether or not the 30-day window has passed. Report it to billing@kocerroxyllc.com and we will investigate within five business days.

8. Extended outages

If a confirmed fault on our side makes the service unavailable for more than 24 consecutive hours in a billing period, you may request a credit or refund for the affected days. Planned maintenance announced at least 48 hours in advance, and outages caused by your own systems or a third-party integration you control, are not included.

9. What is not refundable

• Periods already used, outside the cases described above.
• Fees for custom development or data migration work already delivered and accepted.
• Third-party charges passed through at cost, once the third party has been paid.
• Accounts terminated by us for a material breach of the Terms of Service, including abuse or non-payment.

10. How to request a refund

1. Email billing@kocerroxyllc.com from an email address on the account.
2. Include your company name, the charge date and amount, and one line about what happened. A reason helps us fix the product, but it is not a condition of the refund.
3. We acknowledge within one business day and decide within five business days.
4. Approved refunds are submitted to the original payment method within five business days of the decision. Your bank or card issuer typically posts them within 5 to 10 additional business days.

11. Please talk to us before a chargeback

If a charge looks wrong, email us first. We can almost always resolve it faster than a dispute, and a chargeback filed without contacting us may lead to the account being suspended while the dispute is open. We will always cooperate with a legitimate dispute and provide the records requested.

12. Changes to this policy

We may update this policy. The version in effect on the date of your charge is the one that governs that charge. Material changes are announced to account owners by email at least 30 days before they take effect.

13. Contact

KocerRoxy LLC
Albuquerque, New Mexico, USA
Billing: billing@kocerroxyllc.com
Support: support@kocerroxyllc.com